!
Frequently Asked Questions
Questions about selling your car through UKCarScrap?

We hope to have the answer right here!
General Questions
Will it cost me anything to get a quote from UKCarScrap?
No, all instant online quotes are provided with no obligation and are free of charge.
How much will I receive for my scrap vehicle?
The price paid for scrap cars depends on the value of scrap metal. This is a worldwide commodity and fluctuates daily. However, once you have accepted your quote, the price offered for your vehicle will be guaranteed. Some scrap vehicles are more hazardous to handle than others (e.g. those fitted with LPG/CNG fuel systems) and this will affect the value of your quote. If you have one of these vehicles you must tell the vehicle recycling company when they call you to arrange collection of your scrap car. They may offer you a reduced quote for the scrap car, which you will be under no obligation to accept.
What happens after I have accepted a quotation?
Once you've accepted the instant online quote, you will be sent an e-mail confirming the quote. Within 4 business hours of accepting the quote you will be contacted by the appointed recycling centre to confirm your details and payment method and arrange a suitable date and time for collection of your car.
I have a hearing disability and can't be contacted by phone. Does that mean I can't use the UKCarScrap service?
When you are completing your details online, please notify us that you cannot be contacted by phone and the appointed recycling centre will communicate with you by email instead.
What if I change my mind after I have accepted your quote?
Please tell us as soon as possible if, after accepting the quote, you decide that you no longer want your scrap, salvage or unwanted vehicle to be collected. You can easily do this by clicking on a link in the confirmation e-mail that was sent to you when you first accepted the quote. However, if you do not tell us that you have changed your mind and a truck is sent to collect your vehicle, you may be charged for a wasted journey.
UKCarScrap Scrap, Salvage and Unwanted Car Collection
Do you charge for vehicle collection?
No, all Motorwise quotations include free collection from the postcode used to generate your quote.
Does my car need to be in an accessible location for it to be collected?
Yes. Your car needs to be safely accessed by a standard recovery vehicle. The ground must be solid enough to allow access by the recovery vehicle and close enough to allow the car to be either driven or moved using a winch. If the vehicle is found to be inaccessible when the truck arrives, your collection may have to be rescheduled or cancelled, and you may be charged for a wasted journey.
Can I arrange to deliver my car rather than have it collected?
Yes. When you receive your instant online quote, you will also be presented with details of at least one local recycling centre (Authorised Treatment Facilities) where you can drop off your car, should you prefer. Sometimes you may get a slightly better value for your car if you deliver it. Print out and take your quote acceptance with you.
After I have accepted your quote, how long will it be until I am contacted to arrange collection of my car?
Our recycling centres (ATFs) aim to call you within 4 business hours of accepting our instant online quote. The email you are sent when you accept the quote will confirm the recycling company's usual business hours. So, for example, if you accept a quote anytime before 2pm during the working week, and their business hours are 8am-6pm, you will receive a call the same day. However, if you accept a quote after 2pm you may not receive a call until the next working day.
How long after I have accepted your quote will it be until my car is collected?
Your car will be collected within 3 business days of you accepting our car quote. When we receive your accepted quote, you will receive a telephone call from the recycling centre to confirm the details and to make an appointment to collect your car. Please ensure that you have removed all personal belongings and, if you are intending to request a refund of any unused road tax, that you have removed the tax disc before releasing the car to the collections driver. Please remember that no car should be left on the public highway without a valid tax disc being displayed.
Under new legislation you must provide photo ID and proof of address, of which the collector must retain a copy for their records. This requirement is policed by the local authorities and allows unlicensed, illegal operators and metal thieves to be more easily identified. Please note that in accordance with the Scrap Metal Dealers Act 2013, it is illegal for anyone to buy or sell a scrap car for cash.
Do you collect on weekends
Some, but not all of the companies that we work with do collect at weekends. When you accept your quote online, you will be sent an e-mail containing the contact details of the company and its usual operating hours. You can also ask this question when you are telephoned to arrange collection. Your quote will also give details of at least one local recycling centre to which you can deliver your car if this is more convenient for you. The majority of our approved recycling centres will be open to take delivery of a car during some weekend hours.
Will I get a receipt when you collect my car?
Yes, you will always get a receipt. The driver will give you a receipt for your scrap, salvage or unwanted car when it is collected. The receipt will contain the following information: your name, the collection address, the vehicle registration number, the vehicle make/ model detail; the name, address and contact details of the collecting company; the agreed value for the car and the method of payment.
Details About My Vehicle
Do I need to provide the keys for my car?
No, but it does help the recycling centre to know whether or not the keys are available as it is more difficult to remove a vehicle without keys.
Does my vehicle need to have a valid insurance policy and MOT?
No. But you should not leave or drive your car on the public highway without valid insurance and MOT; instead you should contact UKCarScrap who will then arrange to have it collected for you.
Does my car have to be free from damage?
No, vehicle condition will not generally affect your quote. However, if there is major damage please let the recycling centre know when they call you, as this may affect what equipment is needed to collect your car.
What if my vehicle is missing any parts?
If major parts are removed from your car this may reduce the value. If parts have been removed you need to tell the recycling centre at the time they call to confirm your quote and collection details. If when a truck arrives to collect your car parts are missing and you haven't told them the driver may refuse collection and you may be charged for a wasted journey. Major parts include the engine, gearbox, starter motor, alternator, battery, exhaust catalyst, front & rear lights, wheels, and body panels.
Do you accept vans & commercial vehicles?
Yes, up to 3.5 tonnes.
Do you accept motorcycles?
No, at this time we cannot provide quotations for motorcycles.
How do I keep my personalised registration number?
If you have a personalised/private registration number that you want to keep, you can transfer it to another vehicle, or place it on retention, using the V314 form from the DVLA ( Click here to download information). You will need to do this before your car is collected.
How do I reclaim my unused road tax?
If there is still road tax on your car, you can reclaim any unused complete months, as long as you are the registered keeper of the vehicle. To do this you can complete the DVLA form V14 & return the form and tax disc to DVLA. Please remember to remove your tax disc before the vehicle is collected by the recycling centre as it will not be possible to return the tax disc after collection. Click here to download the V14 form.
Environmental & legal
Will my car be scrapped after collection?
Most cars that we collect will be scrapped and be disposed of in accordance with the EU End of Life Vehicles Directive. This means that not only will all polluting materials be removed from the vehicle, but that the remainder will be recycled to an astonishing 85% level. However if the car is of sufficient interest and is legally roadworthy (or can be repaired to such a standard) it may be given a new life. The decision whether to scrap or re-use the car will be determined by the recycling centre once the car has been purchased and inspected.
Why aren't all cars handled by UKCarScrap scrapped?
The vast majority of vehicles handled by UKCarScrap are scrapped. Occasionally the recycling company (A.T.F.) may decide that the car can be re-used rather than scrapped, which minimises the environmental impact. The decision whether to scrap or re-use will be determined by the recycling centre once the car has been purchased and inspected by them. UKCarScrap recommends that all our customers notify DVLA that they have sold their vehicle (see below). UKCarScrap requires the recycling centre to confirm to you within 7 days whether they have scrapped the car and issued a Certificate Of Destruction, or whether they intend to reuse it.
Do I need to contact DVLA when I sell or scrap my car?
Yes. You need to use the appropriate (yellow) section of the V5C registration document to tell the DVLA that you have sold/ transferred the vehicle to a vehicle dismantler/ motor trader. The details of the company collecting and purchasing your vehicle will be on the receipt given to you at the time of collection. It is your legal responsibility to inform DVLA that you are no longer the owner/ keeper of the vehicle. If the vehicle is scrapped then a Certificate of Destruction will be issued & e-mailed to you within 7 days of the vehicle being collected. If the vehicle is to be reused, you will also be notified by e-mail within 7 days of the vehicle being collected.
When will I get my DVLA Certificate of Destruction?
If your vehicle is scrapped, you will receive your DVLA Certificate of Destruction by e-mail within 7 days of your car being collected.
Have UKCarScrap and its ATFs been approved by any third party organisations?
Aside from having all the required approvals from the Environment Agency, Scottish Environment Protection Agency, Natural Resources Wales, DVLA etc., the majority of the companies that collect UKCarScrap vehicles also work for many of the major motor insurers and are vehicle disposal agents for major vehicle manufacturers, such as Ford, VW, Peugeot, Audi, Volvo, Jaguar, Seat, Nissan, Skoda, Renault, Citroen.
How do I check if a Company has the right licenses to collect and treat scrap vehicles?
The Environment Agency keeps a publicly available list of all companies that are Authorised Treatment Facilities (ATF's) and can scrap cars, and companies that are licensed to collect scrap cars. This link http://www.environment-agency.gov.uk/default.aspx takes you to the Environment Agency website where you can check. If in doubt, you can call the Environment Agency on 08708 506 506. ATFs covering Scotland are registered under the Scottish Environment Protection Agency and ATFs covering Wales are registered with Natural Resources Wales. Please contact us if you'd like to see copies of any of our approved collecting companies licenses.
Do you remove other types of waste or scrap?
No. Please be aware that we are unable to collect your scrap car if there are other types of waste or scrap inside the car.
Other things you may like to ask
Can I buy a car from you?
No. We do not sell cars at the present time.
Do you sell spare parts?
UKCarScrap does not sell parts at the present time.
Can I comment on the service received?
Yes, you can. We appreciate honest feedback from our customers. This helps us understand what we are doing right and how we can improve our services. Tell us what you think using this online form


© 2014 UKCarScrap