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Frequently Asked Questions
Questions about selling your car through UKCarScrap?

We hope to have the answer right here!
General Questions
Will it cost me anything to get a quote from UKCarScrap?
No, all instant online quotes are provided with no obligation and are free of charge.
How much will I receive for my scrap vehicle?
The price paid for scrap cars depends on the value of scrap metal. This is a worldwide commodity and fluctuates daily. However, once you have accepted your quote, the price offered for your vehicle will be guaranteed. Some scrap vehicles are more hazardous to handle than others (e.g. those fitted with LPG/CNG fuel systems) and this will affect the value of your quote. If you have one of these vehicles you must tell the vehicle recycling company when they call you to arrange collection of your scrap car. They may offer you a reduced quote for the scrap car, which you will be under no obligation to accept.
What happens after I have accepted a quotation?
Once you've accepted the instant online quote, you will be sent an e-mail confirming the quote. Within 4 business hours of accepting the quote you will be contacted by the appointed recycling centre to confirm your details and payment method and arrange a suitable date and time for collection of your car.
I have a hearing disability and can't be contacted by phone. Does that mean I can't use the UKCarScrap service?
When you are completing your details online, please notify us that you cannot be contacted by phone and the appointed recycling centre will communicate with you by email instead.
What if I change my mind after I have accepted your quote?
Please tell us as soon as possible if, after accepting the quote, you decide that you no longer want your scrap, salvage or unwanted vehicle to be collected. You can easily do this by clicking on a link in the confirmation e-mail that was sent to you when you first accepted the quote. However, if you do not tell us that you have changed your mind and a truck is sent to collect your vehicle, you may be charged for a wasted journey.
UKCarScrap Scrap, Salvage and Unwanted Car Collection
Do you charge for vehicle collection?
No, all Motorwise quotations include free collection from the postcode used to generate your quote.
Does my car need to be in an accessible location for it to be collected?
Yes. Your car needs to be safely accessed by a standard recovery vehicle. The ground must be solid enough to allow access by the recovery vehicle and close enough to allow the car to be either driven or moved using a winch. If the vehicle is found to be inaccessible when the truck arrives, your collection may have to be rescheduled or cancelled, and you may be charged for a wasted journey.
Can I arrange to deliver my car rather than have it collected?
Yes. When you receive your instant online quote, you will also be presented with details of at least one local recycling centre (Authorised Treatment Facilities) where you can drop off your car, should you prefer. Sometimes you may get a slightly better value for your car if you deliver it. Print out and take your quote acceptance with you.
After I have accepted your quote, how long will it be until I am contacted to arrange collection of my car?
Our recycling centres (ATFs) aim to call you within 4 business hours of accepting our instant online quote. The email you are sent when you accept the quote will confirm the recycling company's usual business hours. So, for example, if you accept a quote anytime before 2pm during the working week, and their business hours are 8am-6pm, you will receive a call the same day. However, if you accept a quote after 2pm you may not receive a call until the next working day.
How long after I have accepted your quote will it be until my car is collected?
Your car can often be collected the next day or up to 3 business days of you accepting our quote. After you accept our quote, you will receive a phone call from the recycling centre within 4 business hours. They will make the arrangements with you regarding collecting the vehicle. Please ensure you have removed all personal belongings and any waste from the vehicle before it is collected or delivered to the recycling centre.
Do you collect on weekends
Some, but not all of the companies that we work with do collect at weekends. When you accept your quote online, you will be sent an e-mail containing the contact details of the company and its usual operating hours. You can also ask this question when you are telephoned to arrange collection. Your quote will also give details of at least one local recycling centre to which you can deliver your car if this is more convenient for you. The majority of our approved recycling centres will be open to take delivery of a car during some weekend hours.
Will I get a receipt when you collect my car?
Yes, you will always get a receipt. The driver will give you a receipt for your scrap, salvage or unwanted car when it is collected. The receipt will contain the following information: your name, the collection address, the vehicle registration number, the vehicle make/ model detail; the name, address and contact details of the collecting company; the agreed value for the car and the method of payment.
Details About My Vehicle
Do I need to provide the keys for my car?
No, but it does help the recycling centre to know whether or not the keys are available as it is more difficult to remove a vehicle without keys.
Does my vehicle need to have a valid insurance policy and MOT?
No. But you should not leave or drive your car on the public highway without valid insurance and MOT; instead you should contact UKCarScrap who will then arrange to have it collected for you.
Does my car have to be free from damage?
Unless you have been offered a Premium Price (this is clearly stated when the quote amount is displayed), then no, the vehicle condition will not generally affect your quote. However, if there is major damage please let the recycling centre know when they call you, as this may affect what equipment is needed to collect your car. If you have been offered a Premium Price Quote, this is conditional to the car being complete and intact and free from significant bodywork damage. This means damage such as that sustained in a heavy collision. Light, localised damage (i.e. limited to one area e.g. wing, door, bumper) is acceptable. Reasonable wear and tear consistent with the age of the vehicle e.g. small dents, rust, scuffs or scratches are not significant damage.
What if my vehicle is missing any parts?
Scrap Price Quote: These quotes are based on the weight of the vehicle so if any parts have been removed this may affect the offered price. You should disclose any missing parts to the recycling company when they phone you to arrange collection. They will let you know if the price needs to be reduced. You will be under no obligation to accept a reduced quote and can cancel your accepted quote. If when a truck arrives to collect your car, parts are missing that have not been disclosed, the driver may refuse to collect the vehicle and you may be charged for their wasted journey.
Premium Price Quote: These quotes are conditional to the car being complete and intact, no parts can be removed or dismantled, even if they would be supplied with the car.
Do you accept vans & commercial vehicles?
Yes, up to 3.5 tonnes.
Do you accept motorcycles?
No, at this time we cannot provide quotations for motorcycles.
How do I keep my personalised registration number?
If you have a personalised/private registration number that you want to keep, you can transfer it to another vehicle, or place it on retention, using the V314 form from the DVLA ( Click here to download information). You will need to do this before your car is collected.
How do I reclaim my unused road tax?
From the 1st October 2014 you'll no longer need to fill out form V14 and send it with your tax disc to DVLA for a refund. From this date DVLA will automatically refund any complete months remaining on your tax within 6 weeks of them being notified that you are no longer the registered keeper. We strongly recommend that you always complete Section 9 of the V5C and send this to DVLA on the day you handover the vehicle to the recycling company. You should write the name and address of the recycling company (not Motorwise) as the Motor Trader/Vehicle Dismantler to whom you have sold the vehicle.

Visit the DVLA website for more information on tax refunds..
Environmental & legal
Will my car be scrapped after collection?
Most cars that we collect will be scrapped and be disposed of in accordance with the EU End of Life Vehicles Directive. This means that not only will all polluting materials be removed from the vehicle, but that the remainder will be recycled to an astonishing 85% level. However if the car is of sufficient interest and is legally roadworthy (or can be repaired to such a standard) it may be given a new life. The decision whether to scrap or re-use the car will be determined by the recycling centre once the car has been purchased and inspected.
Why aren't all cars handled by UKCarScrap scrapped?
The vast majority of vehicles handled by Motorwise are scrapped. Sometimes the recycling company (A.T.F.) may decide that the car can be re-used rather than scrapped, which minimises the environmental impact. The decision whether to scrap or re-use will be determined by the recycling company once the car has been purchased and inspected by them. Motorwise strongly recommend that you always complete Section 9 of the V5C and send this to DVLA on the day you handover the vehicle to the recycling company. You should write the name and address of the recycling company (not Motorwise) as the Motor Trader/Vehicle Dismantler to whom you have sold the vehicle.
Do I need to contact DVLA when I sell or scrap my car?
Yes. You need to use the appropriate (yellow) section of the V5C registration document to tell the DVLA that you have sold/transferred the vehicle to a vehicle dismantler/motor trader. The details of the company collecting and purchasing your vehicle will be on the confirmation email sent to you when you accepted your quote and will be on the receipt they give you at the time of collection. It is your legal responsibility to inform DVLA that you are no longer the owner/keeper of the vehicle.
Will I receive a Certificate of Destruction when my car is scrapped?
If your car is scrapped the recycling company will automatically produce a Certificate of Destruction. This is submitted to DVLA to notify them that the car has been scrapped. If you would like a copy of this Certificate our appointed recycling company will be pleased to supply you with one upon request. Please inform them that you would like a copy when they call you to arrange the collection of the car or when you drop the car off at their site.
Have UKCarScrap and its ATFs been approved by any third party organisations?
Aside from having all the required approvals from the Environment Agency, Scottish Environment Protection Agency, Natural Resources Wales, DVLA etc., the majority of the companies that collect UKCarScrap vehicles also work for many of the major motor insurers and are vehicle disposal agents for major vehicle manufacturers, such as Ford, VW, Peugeot, Audi, Volvo, Jaguar, Seat, Nissan, Skoda, Renault, Citroen.
How do I check if a Company has the right licenses to collect and treat scrap vehicles?
The Environment Agency keeps a publicly available list of all companies that are Authorised Treatment Facilities (ATF's) and can scrap cars, and companies that are licensed to collect scrap cars. This link http://www.environment-agency.gov.uk/default.aspx takes you to the Environment Agency website where you can check. If in doubt, you can call the Environment Agency on 08708 506 506. ATFs covering Scotland are registered under the Scottish Environment Protection Agency and ATFs covering Wales are registered with Natural Resources Wales. Please contact us if you'd like to see copies of any of our approved collecting companies licenses.
Do you remove other types of waste or scrap?
No. Please be aware that we are unable to collect your scrap car if there are other types of waste or scrap inside the car.
Other things you may like to ask
Can I buy a car from you?
No. We do not sell cars at the present time.
Do you sell spare parts?
UKCarScrap does not sell parts at the present time.
Can I comment on the service received?
Yes, you can. We appreciate honest feedback from our customers. This helps us understand what we are doing right and how we can improve our services. Tell us what you think using this online form


© 2014 UKCarScrap